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This outlines the framework for our services at Neil Livemore Consulting.

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You will discuss and agree on what support you want from your consultant via phone call or e-mail before starting.

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Payments can be made by bank transfer, Go Cardless or Paypal.

 

You will be invoiced for payment before enrolment or consultation and this should be paid to confirm the appointment/service.

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Refunds, Missed Appointments & Appointment Format

Please let your consultant or our admin team know with 48 hours' notice if you do need to cancel and rearrange an appointment. You can do this by emailing mail@neillivemore.com.

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You are required to forfeit or pay for appointments which are missed or cancelled, with less than 48 hours’ notice, if the appointment is part of a package the percentage will be charged or the appointment forfeited.

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Refunds are not permitted once work has commenced, for special circumstances (i.e GP note), your process may be paused, or partial refunds may be provided at the practitioners discretion.

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Working on Skype, Zoom, Phone & FaceTime It is your responsibility to have a working internet connection for all Skype, Zoom and FaceTime sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online.

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We will call any UK landline or mobile number for phone appointments.

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It is confidential that you are a client of Neil Livemore Consulting and what you discuss in your sessions. There are, however, some exceptions to confidentiality. If your consultant has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact.

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Your consultant is required to keep brief notes about the focus of your work.

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We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, your information is protected in a professional encrypted HIPA and PIPED compliant, PCI certified electronic system with standard operating procedures to safeguard and secure the information we collect.

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Referral & Support Team

Your consultant may need to work with your support team and/or suggest a referral to another professional on your approval. Information about you will be discussed between professionals securely to support. Your consultant will ask for your informed consent to share information and ask if there is anything that you want to remain confidential.

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Working on Skype, Zoom, Phone & FaceTime It is your responsibility to have a working internet connection for all Skype, Zoom and FaceTime sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online.

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We will call you for any phone sessions to a UK landline or mobile number. 

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Our nutrition consultants all practice within the British Dietetic Association Sport & Exercise Nutrition Register Framework.

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The consultants request that the client notes the following.

• The degree of benefit and results varies between clients.

• The quality of the information the client provides back to us for tracking, progress, and refinements play a significant role in results.

• Information should be returned in a timely manner, late or missing important information reduces the impact of advice, results, and overall support to varying degrees.

• Advice will be tailored to support identified and agreed upon between both parties.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Standards of professional practice are governed by the BDA SENr code of conduct.

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The client understands and agrees to the following.

• I am responsible for contacting my GP about any health concerns.

• If new to exercise, or have any preexisting conditions you should consult your GP before starting any new health and performance pursuit.

• It is important that I tell my consultant about any medical diagnosis, medication, or food supplements, I am taking.

• If I am unclear about the agreed programme I should contact my consultant for clarification.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my consultant.

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