Terms & Conditions

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Engagement: Support goals and package durations are agreed upon via consultation before invoicing.
Payment: All services must be paid in advance (or otherwise agreed in instalments) to confirm enrollment and commence analysis.
Standards: Nutrition consultants practice under the BDA Sport & Exercise Nutrition Register (SENr) Code of Conduct.
Vouchers: Gifted services are non-transferable and subject to these same terms.

In accordance with UK Consumer Law, you have a 14-day cooling-off period, subject to the following:
Immediate Commencement: By paying your invoice and submitting onboarding data, you expressly request that services begin immediately.
Non-Refundable Analysis: The Initial Analysis is a distinct service (value shown on your invoice). Once work has commenced, this fee is strictly non-refundable.
Digital Content: Accessing bespoke protocols or our online portal constitutes a waiver of your 14-day refund right for those materials.
No Partial Refunds: Outside the 14-day window, 12–24 week packages are a fixed-term commitment. We do not offer partial or pro-rata refunds for unused sessions within the designated process time.

3. Appointments & Logistics

48-Hour Rule: 48 hours’ notice is required to reschedule. Cancellations within 48 hours result in a forfeited session.
Lateness: Arrival over 10 minutes late (30-min session) or 20 minutes late (60-min session) results in a forfeited appointment.
Responsibility: You are responsible for your own internet/phone connection. We are not liable for incidental costs (travel/time) if we must reschedule a session.
Rebooking: For standalone sessions, the client is responsible for contacting us to book subsequent appointments.
Practitioner cancellation: If, for any reason, your practitioner needs to reschedule the appointment, you will not be charged or forfeit your allocated time.

4. Clinical Responsibility, Health & Anti-Doping

Medical Disclaimer: Nutritional advice is not a substitute for medical treatment. It is the client's sole responsibility to consult their GP before starting and disclose all medications/diagnoses.
By remitting payment, you confirm that you are in good health and have sought medical clearance where necessary. We accept no liability for any health complications arising from your failure to consult a medical professional or for any conditions not disclosed to your consultant.
Accuracy: Results may vary and depend heavily on the quality, timeliness, and application of your data reporting and strategy. We accept no liability for results affected by withheld or inaccurate information.
Strict Liability (Anti-Doping): While we only recommend Informed-Sport batch-tested products or similar anti-doping-tested supplements, the athlete remains solely responsible for any substance found in their system. We accept no liability for adverse analytical findings.
Conduct: We reserve the right to terminate support without refund for inappropriate conduct or failure to follow safety protocols.

Strict Confidentiality: The fact that you are a client of Neil Livemore Consulting is strictly confidential. No information regarding your enrollment, progress, or data will be shared with third parties without your explicit written consent, unless a serious safety concern arises, in which case your GP may be contacted.
GDPR: Health data is stored in encrypted, HIPAA/PCI-certified systems. You may withdraw data consent at any time, but this will result in immediate termination of services without refund.
Collaborative Care: We only share data with your wider support team (coaches/physios) with your explicit, informed consent.
Intellectual Property: All meal plans and protocols are for your personal use only and may not be shared, recorded, or redistributed to other individuals or teams.
Confidentiality: Client status is confidential unless there is a serious safety concern, in which case your GP may be contacted. Our full data practices are outlined in our [Privacy Policy].

6. Safeguarding

Minors: For clients under 18, a parent/guardian must agree to these terms. Payment by a parent constitutes legal acceptance.
Physical Assessments: We do not provide in-clinic physical assessments for individuals under 16.
Ages 16–17 Assessments: Certain assessments (such as RMR and skinfold analysis) are available for clients aged 16-17. A parent or legal guardian must be present in the room at all times. No physical assessments will be performed 1-on-1.
Video Consultations (<16s): A parent/guardian must be present on screen for the duration of all calls.
Video Consultations (16–17s): 1-on-1 calls are permitted, provided a parent/guardian has given written consent and remains on the premises for the duration of the call.

Third-Party Fees: Costs for blood tests or supplements are the client's sole responsibility.
We do not sell supplements directly due to professional standards and conflicts of interest.
Governing Law: These terms are governed by the laws of England and Wales.