This outlines the framework for our services at Neil Livemore Consulting.

​​

You will discuss and agree on what support you want from your consultant via phone call or e-mail before starting.

​​​

Payments can be made by bank transfer or Paypal.

​​​

Appointments: Individual assessments and appiontments are to be paid upfront. Larger packages and support services can be paid upfront or by installments, with the first installment prior to starting.

​​​

You will be invoiced for payment before enrolment or consultation, and it should be paid to confirm the appointment/service agreement and commence enrolment.

​​​​​

Refunds, Missed Appointments & Appointment Format

Please let your consultant or our admin team know with at least 48 hours' notice if you do need to cancel and rearrange an appointment. You can do this by emailing the address provided upon booking.

​​​​​

Outside of the statutory 14-day cooling period for refunds after purchase (for services that have not started and are not within 48 hours of the appointment), refunds are not permitted, and services are nonrefundable. Appointments and services can only be rescheduled with a minimum of 48 hours' notice. This includes standalone packages, support, and individual services (with or without outstanding instalments). 

​

You are required to forfeit or pay for appointments that are missed or cancelled with less than 48 hours’ notice. If the appointment is part of a package, a percentage will be charged, or the appointment will be forfeited. A missed appointment includes being over 10 minutes late for a 30-minute appointment, or over 20 minutes late for a 60-minute appointment.

​

Gifted services and gift/service vouchers follow the same terms as the services outlined above. Gifted services are for a pre-agreed service and individual and are non-transferable, i.e., the service/individual can not be changed.

​​​​​

You are responsible for having a working internet connection and access to Zoom, Phone, and FaceTime. As above, you will be charged for or forfeit scheduled sessions if your consultant is waiting for your call, but you cannot connect online past the allotted time frame of 10 or 20 minutes.

​​​​

We will call any UK landline or mobile number for phone appointments.​

​​

Privacy

It is confidential that you are a client of Neil Livemore Consulting and what you discuss in your sessions. There are, however, some exceptions to confidentiality. If your consultant has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details as someone they may contact.

​​​​​

Your consultant is required to keep brief notes about the focus of your work.

​​​​​

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, your information is protected in a professional encrypted HIPA and PIPED compliant, PCI-certified electronic system with standard operating procedures to safeguard and secure the information we collect. Please see our GDPR/privacy page for more information.

​​​​

Referral & Support Team

Your consultant may need to work with your support team and/or suggest a referral to another professional with your approval. Information about you will be discussed securely between professionals to support you. Your consultant will ask for your informed consent to share information and ask if there is anything that you want to remain confidential.​​

​​​

For appointments that are not part of ongoing support packages, it is the client's responsibility to contact us to arrange another appointment. ​​

​​​​

Our nutrition consultants all practice within the British Dietetic Association Sport & Exercise Nutrition Register Framework.

​

​

The consultants request that the client notes the following.

• The degree of benefit and results varies between clients.

• The quality of the information the client provides back to us for tracking, progress, and refinements play a significant role in results.

• Information should be returned in a timely manner, late or missing important information reduces the impact of advice, results, and overall support to varying degrees.

• Advice will be tailored to support identified and agreed upon between both parties.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Standards of professional practice are governed by the BDA SENr code of conduct.

​​

The client understands and agrees to the following.

• I am responsible for contacting my GP about any health concerns.

• If new to exercise, or have any preexisting conditions you should consult your GP before starting any new health and performance pursuit.

• It is important that I tell my consultant about any medical diagnosis, medication, or food supplements, I am taking.

• If I am unclear about the agreed programme I should contact my consultant for clarification.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my consultant.

​​

​​